Dony Hendartho Primary Author Ade Budiman Primary Author Desak Gede Roche Dian Novita Primary Author mixed material bibliography Jakarta Institut STIAMI 2025 id Indonesia

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This research is motivated by the low effectiveness of administrative services within the Regional Education Sub-Department II of North Jakarta, as reflected in irregularities in diploma legalization processes, unequal access to student transfers across education levels, and the suboptimal implementation of digital systems. These issues indicate a gap between public expectations for fast, accurate, and transparent services and the organizational capacity to deliver them. Low employee competence and the underutilization of digital technology are identified as the two main factors suspected to influence the effectiveness of administrative services in this area. A quantitative approach was employed, using total sampling from a population of 65 employees, with 63 respondents participating in the research. Data were collected through a questionnaire that had undergone validity and reliability testing and were analyzed using multiple linear regression with the aid of SPSS version 29. The results show that: (1) competence has a positive and significant effect on administrative service effectiveness, with a significance value of 0.002 < 0.05 and a contribution of 37.8%; (2) digitalization also has a positive and significant effect on administrative service effectiveness, with a significance value of 0.000 < 0.05 and a contribution of 61%; and (3) competence and digitalization simultaneously have a significant effect on administrative service effectiveness, with a significance value of 0.000 < 0.05 and an R² value of 66.9%, while the remaining 33.1% is explained by other variables outside the scope of this research. These findings affirm that strengthening employee competence both in technical and public service skills and optimizing the use of integrated, user-friendly digital technology are key to enhancing administrative service effectiveness. Public services in the education sector can only achieve efficiency and accountability standards when supported by capable human resources and appropriately automated work systems. Competence, Digitalization, Administrative Service NONE Perpustakaan Institut Ilmu Sosial dan Manajemen STIAMI Welcome to Library Institut STIAMI AR00003 KAMPUS PUSAT Artikel - Pengaruh Kompetensi dan Digitalisasi Terhadap Efektivitas Pelayanan Administrasi di Suku Dinas Pendidikan Wilayah II Jakarta Utara COVER_REPOSITORY_-_ARTIKEL_DOSEN.jpg.jpg 12183 2025-08-28 13:26:35 2025-08-28 13:26:35 machine generated