APA Style

Magnini, Vincent P. (2015). Surprise!The Secret to Customer Loyalty in the Service Sector . New York: Business Expert Press.

Chicago Style

Magnini, Vincent P. Surprise!The Secret to Customer Loyalty in the Service Sector. New York: Business Expert Press, 2015. Text.

MLA Style

Magnini, Vincent P. Surprise!The Secret to Customer Loyalty in the Service Sector. New York: Business Expert Press, 2015. Text.

Turabian Style

Magnini, Vincent P. Surprise!The Secret to Customer Loyalty in the Service Sector. New York: Business Expert Press, 2015. Print.