APA Style
Bacal, Robert. (2011).
PERFECT PHRASES for CUSTOMER SERVICE-second edition .
:
McGraw-Hill Companies.
Chicago Style
Bacal, Robert.
PERFECT PHRASES for CUSTOMER SERVICE-second edition.
:
McGraw-Hill Companies,
2011.
Text.
MLA Style
Bacal, Robert.
PERFECT PHRASES for CUSTOMER SERVICE-second edition.
:
McGraw-Hill Companies,
2011.
Text.
Turabian Style
Bacal, Robert.
PERFECT PHRASES for CUSTOMER SERVICE-second edition.
:
McGraw-Hill Companies,
2011.
Print.