APA Style
Snow,Dennis, Teri Yanovitch. (2010).
UNLEASHING EXCELLENCE; The Complete Guide to Ultimate Customer Service-Second Edition, Updated and Expanded .
Canada:
Wiley.
Chicago Style
Snow,Dennis, Teri Yanovitch.
UNLEASHING EXCELLENCE; The Complete Guide to Ultimate Customer Service-Second Edition, Updated and Expanded.
Canada:
Wiley,
2010.
Text.
MLA Style
Snow,Dennis, Teri Yanovitch.
UNLEASHING EXCELLENCE; The Complete Guide to Ultimate Customer Service-Second Edition, Updated and Expanded.
Canada:
Wiley,
2010.
Text.
Turabian Style
Snow,Dennis, Teri Yanovitch.
UNLEASHING EXCELLENCE; The Complete Guide to Ultimate Customer Service-Second Edition, Updated and Expanded.
Canada:
Wiley,
2010.
Print.