APA Style
Goodman,John A. (2009).
Strategic Customer Service; Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits .
New York:
Amacom.
Chicago Style
Goodman,John A.
Strategic Customer Service; Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits.
New York:
Amacom,
2009.
Text.
MLA Style
Goodman,John A.
Strategic Customer Service; Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits.
New York:
Amacom,
2009.
Text.
Turabian Style
Goodman,John A.
Strategic Customer Service; Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits.
New York:
Amacom,
2009.
Print.