APA Style

Inghilleri,Leonardo, Micah Solomon. (2010). Exceptional Service, Exceptional Profit; The Secrets of Building a Five-Star Customer Service Organization . : Amacom.

Chicago Style

Inghilleri,Leonardo, Micah Solomon. Exceptional Service, Exceptional Profit; The Secrets of Building a Five-Star Customer Service Organization. : Amacom, 2010. Text.

MLA Style

Inghilleri,Leonardo, Micah Solomon. Exceptional Service, Exceptional Profit; The Secrets of Building a Five-Star Customer Service Organization. : Amacom, 2010. Text.

Turabian Style

Inghilleri,Leonardo, Micah Solomon. Exceptional Service, Exceptional Profit; The Secrets of Building a Five-Star Customer Service Organization. : Amacom, 2010. Print.