APA Style
Shankman, Peter. (2011).
Customer Service; New Rules for a Social Media World .
America:
Pearson education limited.
Chicago Style
Shankman, Peter.
Customer Service; New Rules for a Social Media World.
America:
Pearson education limited,
2011.
Text.
MLA Style
Shankman, Peter.
Customer Service; New Rules for a Social Media World.
America:
Pearson education limited,
2011.
Text.
Turabian Style
Shankman, Peter.
Customer Service; New Rules for a Social Media World.
America:
Pearson education limited,
2011.
Print.