APA Style
SPECTOR, ROBERT, PATRICK McCARTHY. (2012).
THE NORDSTROM WAY to CUSTOMER SERVICE EXCELLENCE; THE HANDBOOK FOR BECOMING THE “NORDSTROM” OF YOUR INDUSTRY-SECOND EDITION .
Canada:
Wiley.
Chicago Style
SPECTOR, ROBERT, PATRICK McCARTHY.
THE NORDSTROM WAY to CUSTOMER SERVICE EXCELLENCE; THE HANDBOOK FOR BECOMING THE “NORDSTROM” OF YOUR INDUSTRY-SECOND EDITION.
Canada:
Wiley,
2012.
Text.
MLA Style
SPECTOR, ROBERT, PATRICK McCARTHY.
THE NORDSTROM WAY to CUSTOMER SERVICE EXCELLENCE; THE HANDBOOK FOR BECOMING THE “NORDSTROM” OF YOUR INDUSTRY-SECOND EDITION.
Canada:
Wiley,
2012.
Text.
Turabian Style
SPECTOR, ROBERT, PATRICK McCARTHY.
THE NORDSTROM WAY to CUSTOMER SERVICE EXCELLENCE; THE HANDBOOK FOR BECOMING THE “NORDSTROM” OF YOUR INDUSTRY-SECOND EDITION.
Canada:
Wiley,
2012.
Print.