APA Style
Zeithaml, Valarie A (et.al), Parasuraman, A, Berry, Leonard L. (1990).
Delivering Quality Service; Belancing customer perceptions and expectations .
New York:
The Free Press.
Chicago Style
Zeithaml, Valarie A (et.al), Parasuraman, A, Berry, Leonard L.
Delivering Quality Service; Belancing customer perceptions and expectations.
New York:
The Free Press,
1990.
Text.
MLA Style
Zeithaml, Valarie A (et.al), Parasuraman, A, Berry, Leonard L.
Delivering Quality Service; Belancing customer perceptions and expectations.
New York:
The Free Press,
1990.
Text.
Turabian Style
Zeithaml, Valarie A (et.al), Parasuraman, A, Berry, Leonard L.
Delivering Quality Service; Belancing customer perceptions and expectations.
New York:
The Free Press,
1990.
Print.