APA Style

Napitupulu, Paimin. (2012). Pelayanan Publik & Customer Satisfaction . : .

Chicago Style

Napitupulu, Paimin. Pelayanan Publik & Customer Satisfaction. : , 2012. Text.

MLA Style

Napitupulu, Paimin. Pelayanan Publik & Customer Satisfaction. : , 2012. Text.

Turabian Style

Napitupulu, Paimin. Pelayanan Publik & Customer Satisfaction. : , 2012. Print.